CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION AND RETURN CONDITIONS

GENERAL:

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance selling contract presented to you.

Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: November 27, 2014/29188), as well as other applicable laws, regarding the sale and delivery of the purchased product.

Shipping costs, which are the cost of product shipping, will be paid by the buyer.

Each purchased product will be delivered to the person and/or organization specified by the buyer within a legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

The purchased product must be delivered complete and in compliance with the specifications specified in the order, along with any documents such as the warranty certificate and user manual.

If the purchased product becomes impossible to sell, the seller must notify the buyer in writing within 3 days of learning of the situation. The total price must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the buyer fails to pay the purchase price or cancels the purchase in their bank records, the seller's obligation to deliver the product is terminated.

PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:

If, after the product is delivered, it is determined that the Buyer's credit card has been used unauthorized and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with shipping costs at the Seller's expense.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

If force majeure events beyond the Seller's foreseeable future occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order be canceled, the product be replaced with a similar product, or delivery be postponed until the obstacle is resolved. If the Buyer cancels the order, if the payment was made in cash, the Buyer will be paid the cash fee within 14 days of the cancellation. If the buyer has made the payment by credit card and cancels, the product price will be refunded to the bank within 14 days of the cancellation, but it is possible for the bank to transfer the money to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The Buyer must inspect the goods/services covered by the contract before receiving them. Any damaged or defective goods/services, such as those with dents, breaks, torn packaging, etc., will not be accepted by the courier company. The goods/services received will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The BUYER may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to the SELLER or the person/entity at the address provided, without assuming any legal or criminal liability and without providing any justification, provided that the SELLER is notified using the contact information below.

SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL:

COMPANY: Pestest

NAME/TITLE: Cevdet Sevil

ADDRESS: Fenerbahçe Neighborhood, İğrip Street, No: 13/1, Kadıköy/ISTANBUL

EMAIL: [email protected]

PERIOD OF THE RIGHT OF WITHDRAWAL:

If the Buyer is purchasing a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service begins with the consumer's consent before the expiration of the right of withdrawal period.

The costs incurred in exercising the right of withdrawal are the responsibility of the SELLER.

In order to exercise the right of withdrawal, a written notification must be sent to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set out in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice for the product delivered to a third party or the BUYER (If the invoice for the product being returned is from a corporate entity, it must be sent along with the return invoice issued by the institution. Returns of orders with invoices issued to corporate entities will not be completed unless a RETURN INVOICE is issued.)

The return form. The products to be returned must be returned complete and undamaged, including the box, packaging, and any standard accessories.

RETURN CONDITIONS:

The SELLER is obligated to return the total price and any documents binding the BUYER to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return of the goods within 20 days.

If the value of the goods decreases due to the BUYER's fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for losses to the extent of the BUYER's fault. However, the BUYER is not responsible for any changes or deterioration in the goods or product resulting from improper use during the right of withdrawal period.

If the discount amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount benefited from the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

According to the Regulation, products prepared at the BUYER's request or clearly for their personal needs and not suitable for return, such as underwear, swimsuits and bikini bottoms, make-up, disposable products, goods that are prone to rapid deterioration or expiration, products that are unsuitable for return due to health and hygiene reasons if the packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided under a subscription agreement, services performed instantly in electronic media or intangible goods delivered to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables cannot be returned if the packaging has been opened by the BUYER. Furthermore, pursuant to the Regulation, it is not possible to exercise the right of withdrawal for services that began with the consumer's consent before the expiration of the right of withdrawal period.

To return cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery supplies (toner, cartridges, ribbons, etc.), their packaging must be unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES

The BUYER acknowledges, declares, and undertakes that, if payment is made by credit card and the BUYER goes into default, they will pay interest and be liable to the bank in accordance with the credit card agreement between them and the cardholder bank. In such a case, the relevant bank may take legal action and claim any costs and attorney fees from the BUYER. Under all circumstances, if the BUYER defaults on a debt, the BUYER agrees to pay any losses and damages incurred by the SELLER due to the delayed payment of the debt.

PAYMENT AND DELIVERY

You can take advantage of online single payment or online installment options for all credit cards through our website using your credit cards or other payment methods offered. For online payments, your credit card will be charged at the end of your order.